Yes we ship to most countries around the world and all orders are dispatched from our warehouse in Liverpool, United Kingdom.
International shipments can take up to 3 weeks to arrive, please see Shipping Rates & Options for more details.
England, Wales & Scotland
Royal Mail Tracked 48 2-5 Working Days £3.50/FREE Over £25
DPD Next Day Next Working Day £6/FREE Over £50
DPD Saturday Saturday Delivery £17
Europe & Ireland Royal Mail International Tracked 5-10 Working Days From £9.80
USA & Canada Royal Mail International Tracked 5-10 Working Days From £11.40
Australia Royal Mail International Tracked 5-10 Working Days From £12.40
Rest of the World Royal Mail International Tracked 5-10 Working Days From £11.40
When ordering from our website you may be liable to pay any import duties and customs taxes on orders outside of the UK. The charges are typically raised once the parcel has reached its destination country and it is the customers responsibility to pay them. These charges are not set by Dose of Lashes Ltd and we have no control over them. The charges must be paid in order to receive your goods. For further information on duties and taxes please contact your local customs office.
Refusing to pay these charges will result in your order being returned to and you may still be liable for these charges. Additionally, the original shipping cost and cost of the return shipping as well as up to a 20% processing fee will be deducted from your refund.
Your tracking number will automatically be sent to you via email and/or text message when your order has been prepared for dispatch. If you can't find your tracking number in your email, please check your spam or junk folder.
Tracking numbers will typically start showing status updates within 48 hours of you receiving it. This can sometimes be delayed if a high volume of parcels are currently in the postal system such as on Black Friday.
To receive you order next day on a Saturday you must select DPD Saturday at checkout.
Standard DPD Next Day is a working day service. If you chose DPD Next Day after 3pm on Thursday your order will be dispatched on Friday and delivered on the following Monday, or in the event of a public holiday the next working day.
Our cut off time for you to receive your order on the next working day is 3pm.
Before contacting us, please check with other members of your household and also your neighbours to see if they have accepted the delivery on your behalf.
If you claim to not of received your order despite the tracking saying it has been delivered or claim the parcel has been damaged we will launch an investigation with the courier used which can take up to 14 days. Upon completion of the investigation, we will let you know the outcome. If the courier confirms that your parcel was delivered using evidence such as a GPS match or verbal confirmation then we may not provide a replacement.
When placing an order using a credit card we must go through authorisation checks with your payment provider. We first check that the credit card is valid and then that the card has enough funds on it for the transaction. This can show as 'pending' transactions in your bank, but this money never actually leaves your account and is typically available again within 48 hours.
Most likely this will be due to you checking out on our website in GBP (£) which is the currency used by doseoflashes.com, but your local currency is different resulting in the currency being converted.
If you have multiple charges from us please read the answer to the previous question.
We accept all major credit and debit cards, PayPal, Klarna and Clearpay.
By default, all prices on our website are GBP (£). You may choose to change the currency on our website using our currency selector which uses the latest exchange rates available. In some cases, your bank may determine the exchange rate instead. You can use an online converter to check the daily exchange rate to give you an estimation of the cost.
All payments are processed securely by our payment processor Stripe. We do not store or have access to your payment information.